At Ivy & Truman Automotive, we continuously
strive for the highest customer satisfaction. Here's what our customers are saying:
"You can trust the man with 1 stop all auto services.
He confident and know best on what he does for living. With the
mechanic/owner with 18+yrs experiences is a plus for this shop.
He take care of my car just like his own. He knows and remembers
all my car problems....what a good mechanic. Great job and thump
up for you Quang." didyouknow - 9/9/09
"I have my car service at Ivy Valero last month. The owner
Quang is an honest and friendly mechanic that I ever met. His
service is excellent. My 4 runner running at it best now. I love
it. He save me lots...of money. I can drop off the car in the
morning. They drop me off at work. They pick me up to get my car
when it done in the afternoon. What a wonderful service!"
LOCALADY - 9/9/09
"My wife's Lexus has a loose nut and lost a bracket holding a metal pipe near the rear right wheel. The car was making a frightening metal-banging sounds as it was driven. It happened on a Sunday, when most car shops were closed. Ivy & Truman were one of the few opened on a Sunday, and among those, had the highest rating on yelp, so we decided to try them.
Our experience with them couldn't be better. Quang, Tai and Dai Nguyen quickly diagnosed what was causing the frightening noise (we had no idea when it happened), fixed the problem, and didn't want to charge us saying that it was a very small repair. I insisted on paying $50 for their effort and being there with us at this stressful time. It is very rare to find such honest auto repair shops these days. I'm adding this positive review here as a token of our appreciation to Ivy and Truman. - 10/6/2012"
"Glad I found this place for an oil change. Quang took me in a little before 5pm after asking if he could do my oil change after 5. He asked if I could try to make it before 5.. and I made it! He offered me some cup-of-noodles while I waited. That made it feel right at home. I didn't take his offer, but thought it was a nice and unique snack while waiting in the lobby.
I didn't feel pressured to fix anything as he told me my car was in great condition. I'll return for my next car maintenance checkup! - 07/25/2012"
"Excellent service, and very helpful in giving me a lift to work on the day I had my car in for its 60,000 mile service.
I've had to wait an hour for the promised lift to work from SAAB service, but Ivy and Truman's boss just told a mechanic to immediately give me a lift. - 09/20/2012"
"Thump up for you Quang. I would recommend Quang to
service your car. I have all 3 cars service at his shop for the
last 3 years...they run like a charm. Good customer service
skills. Courtesy pick up and drop off is a plus for this shop.
My friends and relative also come here for car service. They all
love the positive attitude that Quang has. He is honest and
would advice you what need to be done on your car and what can
be wait until you have money to do it. He is the best. Good luck
with the new location in El Camino Sunnyvale." Robert C.,
Sunnyvale - 9/9/09
"Quang is great. He's honest, he's very good at cars as
are his employees, he gives you rides to work, and he's priced
fairly. I don't care about the plastic chairs - he gets 5 stars
from me because finding a Service Station that doesn't try to
overdo it is so rare. And I agree - please go there so he's
around until retirement age ( a long time indeed).
BTW - He's worked on my Jeep and my Miata and is equally
proficient at both." Tom M., San Jose - 3/25/09
"So all up and down Mathilda and on El Camino you have lots
of service-type stations. And since I live on a 12% grade hill
in San Francisco, performing my own auto service is out of the
question. So I strolled one day into this service station to
have my oil changed and I've been quite happy with the service.
The service manager (Quang Nguyen) worked at a Mazda dealership
prior to coming here, and since I drive a Mazda, this provides
some comfort to me. He seems like the kind of honest,
hard-working guy that you'd want touching your car, although to
this point I've just had lube jobs done. I bring my oil filter
and I'm out the door for about $22 - a more than fair price,
considering I've never had to wait. And when you go here, you
don't get the pressure/lecture on everything that you 'need
fixed' when there's nothing wrong (JIFFY LUBE, OH HOW ANNOY ME
FOR THIS EVERY TIME). I'm hoping to get my 30k service done in a
few months when that interval comes up.
They lose a star because there's really no "waiting area" per
se, unless you count the plastic chairs on the side of the
service station facing the fueling area. This isn't really an
inconvenience though, since this service station is on the
perimeter of a plaza that has no fewer than three coffee shops,
including a Starbucks - and I'd rather hang out there anyways.
So in summary: Go here. Now. Give the man some business so I can
make sure he's around long enough into the future that I don't
need to find another mechanic again." Joe K., San Francisco -
"Fast, friendly, convenient location...& paid only $20 for
my oil change =]" MS B, Sunnyvale - 2/25/09
Whatever your experience might be, we appreciate your honest feedback so we can continue to improve our service.