El Camino Shop Testimonials
At Ivy & Truman Automotive, we continuously strive for the highest customer satisfaction. Here's what our customers are saying:
1062 E El Camino Real, Ste A, B, C, & D
Sunnyvale, CA 94087
I'm not too educated in cars and mechanics. However, I would say I have a good read in people. I can say that I had a good feeling with this establishment the first time I got an oil change from them. I usually go to the one on Mathilda, but with shelter-in-place, I decided to go to their El Camino location. The main reason why I went to the El Camino location is because Ramon was going to be there. He's helped my wife and I on multiple occasions which included replacing my wife's exhaust manifold after it was stolen and installing a protective covering to prevent it from getting jacked again, brake replacements and countless oil changes. Each time, Ramon is pleasant, helpful, patient, and fair. We often compare prices and they've always been comparable or cheaper. So far, the service is done in a timely manner and no complaints after the work done.
A double kudos to Nadine! I requested a quote for a Star smog check. Prior to receiving the online quote, I got it done. Turns out I ended up up paying $10 more than the quote. I wrote to Nadine and she offered to credit back the difference. This act was enough for me. The gesture was so much more meaningful than the actual money. I won't be taking the money, because I want to give back as a gratitude for their service and integrity.
My jobs require that I have a car. When my Corolla died, Quang and Mike prioritized urgent repairs and gave fair rates. Quang told me to have the car checked before I drive to Arizona. Very glad he did because I had a massive oil leak and would have been stranded and missed work and unable to afford towing and repairs. I have been a customer for 6 years and refer family and friends
I absolutely recommend this place for Smog Checks and Oil Changes. Good price with great service.
I have never written a review for a car place- but now that we've moved out of the area, I realize how valuable it is to have a place you trust! Ivy and Truman has been our go to for all car issues. Sometimes small, sometimes big issues. No matter what, they've been honest, kind, and timely. Probably the 3 most important attributes when looking for an automotive repair shop! We have worked with Quang and Michael and they are both accommodating and understanding.
Roger R. in San Jose, CA
Great customer service, came in for a smog today and was done in 15 minutes. Very helpful and great attitude along with affordable prices, thank you for your help.
Wonderful owner! Been coming here for 1 year. Gets it done fast. I've had to change my breaks and tires, left my car, they dropped me off at work, and picked me. He'll check out on other things when you're doing an oil change just because he wants to make sure your car is doing well.
Tommy C. in Sunnyvale, CA
Quang is very friendly and helpful. They are a great shop, will definitely come back for future services on my Forester.
I have been a customer of Ivy Truman for awhile, Quang and his mechanics are on top of your needs, and successfully fullfill all your needs, Quang is a happy-go-lucky person very caring big smile on his face, great personality and the best mechanic I've ever dealt with, I'd refer anyone to him, I'll give a 5 star rating.
Ed G. in Cupertino, CA
Good competitive prices, clean, and organized. I have been taking 3 of my cars there for oil change, tire rotation, and smog checks for few years now. Friendly staff as well!
Vincent S. in San Jose, CA
High quality and professional service at a fair price! It was an amazing experience working with Quang and his crew at Ivy & Truman. They not only identified the problems my beloved Toyota had and showed me what they look like but also educated me on WHY these problems could cause serious issues on the road or impair other parts of the car that would cost me more money later on. Nothing is more comforting when it comes to auto services than knowing that you and your car are in good hands. When Quang says that they will take good care of you, he really does mean it. Great jobs guys! Thank you!
Tony L. in San Jose, CA
Great service and quick! Quang is the man! I came here after the Green Smog place across the street declined their yelp offer saying it's five years old. Come here for quick service!
David L. in San Jose, CA
My family and I have been going to Ivy & Truman for many years now. Quang, and his wife, are always professional and friendly. Quang, always has a positive attitude and will keep you laughing. Quang, is very knowledgeable, and very understanding to your personal situation. As we all know it's very expensive when you get any work done on your vehicle. Quang, is always mindful about that will work with you. I suggest if you ever need work done bring your car on down and he will give you an honest assessment on your vehicle.
Shivani A. in Mountain View, CA
I have been going to this place for over 3 years for all my cars. There quote has always been less as compare to other businesses in the area. So far these are the few things I got fixed from this place, break pads for Mercedes, head lights fixed, oil change and smog check. Mr. Quang and his technicians always do outstanding job. I have recommended this place to so many of my friends and colleagues.
Karen K. in Sunnyvale, CA
Very good. Not only do I like his attitude towards customers, I like his attitude towards life. It's a can do attitude. This man is a very smart guy and knows what he's doing. I trust him with my car completely.
Lawrence S. in San Jose, CA
The owner was very friendly, seemed knowledgeable and was quick. All around a great experience.
Mike G. in Santa Clara, CA
Great service, Quang is awesome guy, fast and responsive. Also, the price was good compared to other places. 5 stars!
Kabutar P. in Sunnyvale, CA
A very straight forward Auto Mechanic. Has a smile all the time. He never has a bad day. He is not satisfied until he does a good job.
Vic C. in Palo Alto, CA
The owner is very competent and friendly! He can tell quickly what's the root cause of your car's problem with his many years of experience. His team is also very capable. I have been bringing my car to his shop for years for problems ranging from tires to shocks to catalytic converters on my different cars and he was able to fix all issues quickly, and problems are taken care of completely. I have been a very happy customer!
Ken P. in Sunnyvale, CA
Quang really takes care of his customers! Reliable, always friendly, and fast service! Glad I found this place a few years back while looking to smog my vehicle.
Srinivasan R. in Santa Clara, CA
I went here to check for low tire pressure indication. The guy was very honest and just charged me $20 on the final bill.
Farida F. in San jose, CA
First time here, the owner Quang Nguyen is amazing. Such a sweet guy that he named the business after his children, his daughter Ivy and his son Truman :) Awesome price, great turnaround time, fast, professional, efficient, honest, super!
Dan W. in Santa Clara CA
I stopped here to have a turn signal lamp replaced. I had a new lamp in hand. All I needed was someone to replace it. The lobby was full and the mechanics were busy. The owner asked me what I needed and when I explained my problem, he asked me to park my truck in a specific spot and open the hood. I did as he asked and within two minutes he had my lamp replaced. He actually changed the lamp while helping another customer.
When I asked how much, he said $10, which was a very fair deal (especially since he provided the lamp after quickly determining the lamp I had brought with me was not the right one). When I produced my credit card he said not to worry and just come back and pay in cash whenever it was convenient. I'll definitely bring my truck back if and when more work is required.
Jean C. in Santa Clara, CA
I bought my car at Toyota Sunnyvale and purchase a maintenance package five years ago and a couple months before my maintenance package expired they asked me to do a lot of updates on my car which made me very suspicious of its necessity. Furthermore, they gave me a quote that was way too expensive for a brake flush and throttle change (total more than $300+), I came to Quang and he gave me a quote for 2/3 of the price for brake flush and gave me his honest opinion that it's too early for a throttle change for only 30,000 miles on my car.
In sum, Quang could have told me to replace my throttle and he could gave me a quote for it but he was honest in telling me what's necessary for my car. He was efficient and replaced it within hours of time, just when I finish my lunch break. He was friendly and had good rapport with his customers.
Jesika F. in Morgan Hill, CA
Came in for an oil change. Quang was awesome and so friendly! They got my truck in and out in a timely matter. Definitely worth my drive from Morgan Hill! Can't beat the price and amazing customer service!
Mimmi A. in Sunnyvale, CA
They are excellent folks! Mr Nguyen is so efficient and so polite, I've not gotten that kind of service anytime in my decade of experience getting car work done. He is more than happy to honor the coupons he advertises on his website along. The smog check he performed was exactly within the time frame he promised. And no matter what he is always available to accommodate you. His prices are more than affordable than the standard big car dealerships too. I would highly recommend his services to anyone looking for car related work.
Very honest and honorable. Highly recommended.
Ravi Kumar Mandala
The guy here is very helpful and totally understood me when I described the bad experience I had with the SMOG CHECK across the road. He looked at the report of the previous failed check and suggested me to drive my car for two sessions with a 2-hour gap and then come for a re-check. And it worked. This guy is an expert and is a very pleasant/friendly person. He is way better than the j*rk at Green Smog Check right across the street.
Excellent Service. Fair Price. I will be back for my future car repairs needs!
Very good service, professional, and I really like that the owner still remembered who I was after my not having gone back in 8 months
Excellent customer service!!!! I showed up on a Saturday, with no appointment right before closing time and they were happy to do my oil change! Thanks Quang!!!!
Good service and very efficient and friendly.
Have been using Ivy and Truman services for about 2yrs for our 2003 Camry and Beetle. The guy is very knowledgeable and reasonable in pricing. He explains the issue and helps you make the right decision about repairs. During oil change, he checks and recommends other fixes or near future fixes, also suggests when they should be fixed. He does NOT mean to scare you but to educate you. I have had experience where mechanic scares and recommends you to fix things right away, sometimes they are not even needed.
Sometimes, if they have a car and a person available, they will give you a ride to office or home. Apart from his good services, I find him a good human being. Always greets with smile, spreads positive energy and happiness. He asked how I was, I responded "I am good, how about you?" His response, "I am luckiest person on earth, I have good health, great family and I have roof on my head. What else do I need?" :)
All my cars get serviced here, from 1991 Acura to 2012 Nissan. Nice owner Quang. He gave you his own big truck as the loaner car!
Whatever your experience might be, we appreciate your honest feedback so we can continue to improve our service.